Surprise & Delight: The Secret Sauce for Unforgettable Guest Experiences
In a world full of cookie-cutter stays and templated thank-you notes, there’s one proven way to stand out: surprise and delight. This hospitality principle is simple—when guests feel seen, welcomed, and wowed, they leave glowing reviews, return more often, and tell their friends.
A handwritten thank you note feels personal and special.
Photo by Towfiqu barbhuiya on Unsplash
At Fifth Star Gifts, we’ve seen how small, thoughtful touches can create big emotional impact. Especially for short-term rentals and small businesses, details matter. From a handwritten welcome note to a basket of locally made treats, these gestures turn a stay into a story your guest will share.
Here are a few ways you can use surprise & delight today:
Add a local twist. Include a few WNC-made products that reflect the personality of the region.
Welcome with intention. Include a short note with your name, favorite local recommendation, and thanks.
Create a moment. A warm drink and candlelight after a long drive = instant coziness.
When you source with us, we handle the details—free delivery, custom packaging, and products that support our local makers. The result? A seamless way to wow your guests while giving back to your community.
👉 Ready to impress your next guest?